Airtel opens network infrastructure to customers, introduces platform to report poor services

By Chinenye Anuforo
Airtel Nigeria has introduced a new initiative that allows subscribers to monitor its network infrastructure, track ongoing upgrades and report poor service directly through its My Airtel application.
The initiative, known as Airtel Open Network, is designed to improve transparency in telecoms service delivery by giving customers access to information about active network sites, facilities undergoing upgrades and planned deployments.
Through the platform, subscribers can also report challenges such as dropped calls, slow internet speeds, poor connectivity and video buffering.
Speaking at the launch, the Executive Vice Chairman and Chief Executive Officer of the...