FCMB marks Customer Service Week with digital upgrades, rewards

First City Monument Bank (FCMB) has introduced digital banking enhancements and customer engagement initiatives ahead of Customer Service Week 2026, highlighting its focus on improving service delivery and customer experience.
The annual event, which runs from October 5 to 9 under the theme “The Extra Mile,” comes as banks increasingly deploy technology and service innovations to improve customer interactions and strengthen digital adoption.
Among FCMB’s recent enhancements are expanded authentication options through its Temi chatbot and the integration of transaction e-tokens into customer receipts, allowing customers to access transaction verification details without relying solely ...