MTN Nigeria Introduces 13 AI Bots to Automate SIM Registration

MTN Nigeria has introduced 13 artificial-intelligence-driven bots to support its SIM registration process, replacing tasks previously performed by about 200 SIM registration agents, the company said.
Chief technology and information officer at MTN Group, Charles Molapisi, told investors at the company’s Capital Market Day that Nigeria is among the most advanced markets within MTN’s AI programme.
The company said the technology is part of a broader effort to integrate AI across its operations to improve efficiency and customer experience.
MTN said the Nigeria deployment is being extended to other African markets including Ghana, Cameroon, Côte d’Ivoire, Zambia and Eswatini. The telco...