NCAA boosts passenger complaint resolution, sets sights on 90%

By Dickson Omobola
Nigerian Civil Aviation Authority, NCAA, has disclosed that it achieved a 65 per cent passenger complaint resolution rate in 2025, representing a 10-percentage-point improvement over its 2024 performance.
NCAA also said it is on track to attain a 90 per cent complaint resolution rate by the end of 2026.
Director of Public Affairs and Consumer Protection, Mr Michael Achimugu, said this while receiving the 2026/2027 African Brands Personality Award, presented by an African Brands delegation led by Mr Godwin Enesi Chatta at the NCAA headquarters in Abuja.
Achimugu said the Consumer Protection Directorate, under his leadership, had recorded the highest volume of tic...