NCAA resolved 65% of passenger complaints in 2025 –Achimugu

The Director of Public Affairs and Consumer Protection at the Nigeria Civil Aviation Authority (NCAA), Michael Achimugu, has revealed that the Directorate under his leadership recorded the highest volume of ticket refunds, passenger compensation and regulatory compliance interventions in the history of the Authority.
Speaking recently at the headquarters of the Authority in Abuja where he was honoured with the 2026/2027 African Brands Personality Award in recognition of his contributions to consumer protection and the promotion of passenger rights in Nigeria’s aviation sector, Achimugu disclosed that the NCAA achieved a 65 per cent passenger complaint resolution rate in 2025, represent...