New Cloud Platform Targets Fixing Fragmented Business Communication Systems

Laddar Africa has launched a cloud-based business communication solution, Laddar Voice, designed to help organisations streamline customer engagement and address long-standing challenges caused by fragmented communication systems.
The fintech firm said the platform provides businesses with a centralised infrastructure for managing inbound and outbound customer interactions, with tools that enhance visibility, accountability, and service delivery across teams.
According to the company, many businesses still rely on disconnected communication channels, such as personal phone lines and informal messaging systems, which often limit oversight and create inconsistencies in customer service....