Poor network, failed transactions: Consumer group demands telecom reforms

The Consumer Advocacy and Empowerment Foundation (CADEF) has called for reforms in Nigeria’s telecommunications sector, demanding improved network reliability, transparent billing, faster resolution of failed transactions and more effective complaint-handling mechanisms.
The organisation said the country’s growing telecommunications market must deliver better services and stronger consumer protection, rather than being judged by subscriber numbers alone.
The Executive Director of CADEF, Prof. Chiso Ndukwe-Okafor, made the call on Tuesday in Lagos while presenting a lead paper at the 95th Telecom Consumer Parliament organised by the Nigerian Communications Commission (NCC).
Citing th...