Tax Ombud Resolves 22 Complaints, Plans 57 Desk Offices To Speed Process

The Office of the Tax Ombud said it has resolved at least 22 of the 33 complaints it has received so far, and plans to set up about 57 desk offices in states and revenue-generating agencies to reduce delays in handling taxpayer complaints.
The Tax Ombud and Chief Executive, Dr John Nwabueze, who disclosed this on over the weekend, said the desk offices are meant to help the office meet the 14-day limit the law sets for addressing a complaint.
Nwabueze said the biggest problem is not the complaints themselves, but how long it takes for letters to move between the office, the complainant and the tax authority.
“Sometimes you might lose maybe a week just to get a letter from one point ...