What AI is teaching us about human communication, by Ruth Oji

A colleague recently asked me to review an email she had drafted using an AI writing assistant. The email was impeccable; every sentence was grammatically correct. The structure was logical, and the tone was professional. Yet something felt off. She was writing to a long-time client about a project delay, and the email, while perfectly polite, read as if it had been written by someone who had never met the client and had no sense of their relationship. It said all the right things and none of the necessary things. This is happening more frequently as AI writing tools become ubiquitous in professional life. People use them to draft emails, prepare presentations, generate reports, and refin...