Fintech Unveils Cloud-Based Customer Communication Platform

Laddar Africa has launched a cloud-based business communication platform, Laddar Voice, aimed at helping businesses improve customer engagement, operational visibility, and team accountability.
The company said the platform enables organisations to manage inbound and outbound customer communication through a centralised system that provides real-time monitoring, call tracking, and AI-powered communication insights.
Speaking on the launch, the company stated that many businesses continue to rely on fragmented communication processes and personal phone lines to manage customer interactions, resulting in limited visibility and inconsistent service delivery.
According to the company, La...